Privacy Policy

Your privacy matters to us. This policy explains what personal information we collect, how we use it, and the choices you have. By using our website, placing an order, or subscribing to our emails, you agree to the practices described here.

1. Who we are

Business name: Northumberland Coffee LTD
Trading name: Northumberland Coffee
Registered office: Unit 8a, 8a Vallum Farm, East Wallhouses, Newcastle Upon Tyne, Northumberland, United Kingdom, NE18 0LL

If you have any questions about this policy or how we handle your data, you can contact us using the details on our Contact page.

2. Information we collect

We only collect information that we need in order to run our business and provide our services. This includes:

2.1 Information you provide to us

• Name and contact details such as email address, billing address, and delivery address.
• Payment details, processed securely by our payment provider. We do not see or store your full card information.
• Account information if you create an account or place a subscription order.
• Information you provide when contacting us.

2.2 Information collected automatically

• Device and browser information.
• IP address and general location data.
• Website usage information collected through cookies and tracking technologies.

2.3 Cookies

We use cookies to make the website work properly, to analyse visitor behaviour, and to support marketing activity. You can control cookies through your browser settings, although disabling some cookies may affect how the site works.

3. How we use your information

We use your information to:

• Process and deliver your orders.
• Manage your account and subscriptions.
• Communicate with you about your orders and customer support queries.
• Send marketing emails if you have opted in.
• Improve the website and understand how visitors use it.
• Maintain security and prevent fraud.

4. Marketing communications

If you sign up to our newsletter or agree to receive marketing, we will send you updates, news, and offers from Northumberland Coffee.

You can opt out at any time by clicking the unsubscribe link in any email or by contacting us.

We use Omnisend for email marketing. Your email address is stored and processed within their platform in line with their privacy and security practices.

5. Sharing your information

We do not sell your personal data. We share it only when necessary to run our business and provide our services. This includes:

• Payment providers who securely process your card details.
• Royal Mail and other delivery partners so your order can reach you.
• Shopify who host our website and store your order information.
• Analytics providers such as Google Analytics for understanding website use.
• Email marketing tools such as Omnisend.

These companies only receive the information needed to perform their services.

6. Storing and protecting your data

Your data is stored using secure systems provided by Shopify, our payment provider, and Omnisend. These services use industry standard security practices to protect your information.

We keep your personal data only for as long as necessary to fulfil orders, meet legal requirements, resolve disputes, or support account and subscription activity.

7. Subscriptions

When you start a subscription, you create an account that stores your preferences, order history, and delivery details. Payment information is handled securely through Shopify and our payment processor. We cannot see your full card number.

You can update or delete your account information by logging into your account or contacting us.

8. Your rights

You have the right to:

• Request a copy of the personal data we hold about you.
• Ask us to correct inaccurate information.
• Ask us to delete your data in some circumstances.
• Object to certain types of processing.
• Withdraw consent for marketing at any time.

If you wish to exercise any of these rights, contact us and we will respond within a reasonable timeframe.

9. External links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of external sites. We recommend checking their privacy policies before providing any personal information.

10. Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with an updated date. By continuing to use our website, you accept the revised policy.

11. Contact us

If you have questions about this Privacy Policy or how your data is used, please contact us using the details provided on our Contact page.