Shipping and Returns

Shipping information

We roast coffee on fixed days to keep everything as fresh as possible. Roast days are Monday and Wednesday. We ship orders on Tuesday and Thursday.

Orders placed before 1 pm on a roast day are usually included in the next dispatch cycle. Orders placed after 1 pm may roll over to the following dispatch day.

We ship to the United Kingdom only.

All orders are sent with Royal Mail using the following services:

  • Royal Mail 24
  • Royal Mail 48

Delivery times are estimates provided by Royal Mail and are not guaranteed. Once your order has been dispatched, it is in the hands of the courier. We are not responsible for delays caused by the courier or other factors outside our control.

If your order contains both coffee and non coffee products, it will be shipped together in one parcel when the roast and dispatch schedule allows. This helps us keep everything efficient and ensures your coffee stays fresh.

Incorrect addresses and redelivery

Please check your delivery address carefully before placing your order. If a parcel is returned to us because the address was incorrect or the item was not collected, we can arrange redelivery, but the cost of redelivery will need to be covered by you.

Returns and refunds

Coffee

Coffee is a perishable product and we are unable to accept returns unless the item is faulty or we have made a mistake with your order.

If you believe your coffee is faulty or not as expected, contact us as soon as possible with your order number and details and we will investigate.

Accessories and brewing equipment

For non perishable items, you have 14 days from the date of delivery to request a return if you change your mind.

  • Items must be unused and in their original packaging.
  • Items must be in a condition suitable for resale.
  • You are responsible for the cost of return postage for unwanted items.

We recommend using a tracked service for returns. Once we receive and inspect the returned item, we will issue a refund to your original payment method, or arrange an exchange or store credit if agreed beforehand.

Faulty or damaged items

If an item arrives damaged or faulty, contact us promptly with photos and your order number. We will replace the item or issue a refund depending on the situation.

Need help

If you have any questions about shipping or returns, please get in touch through our contact page and we will be happy to help.